> ## Documentation Index
> Fetch the complete documentation index at: https://help.decodo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Alipay Payments 

> Supported via Cleverbridge.

## Payment

You can find the Alipay payment option at checkout, select it, and fill out the details.

<Note>
  Alipay Is Available Exclusively In The Asia Region.
</Note>

<img src="https://mintcdn.com/decodo/ZzFFt4k1AMcE-z1r/images/docs/9ab86cd45ff5bfa90a0e707444e1bf7bdb259de73d3f67ac9010435f87cb5edc-Frame_427323460.png?fit=max&auto=format&n=ZzFFt4k1AMcE-z1r&q=85&s=aaefa018a5f8ad63f0ca8f66e90c8b80" className="mx-auto" width="3448" height="1532" data-path="images/docs/9ab86cd45ff5bfa90a0e707444e1bf7bdb259de73d3f67ac9010435f87cb5edc-Frame_427323460.png" />

<Warning>
  ### Product Support

  Currently, Alipay does not support **Datacenter Pay/IP** plans, **Static Residential (ISP) Pay/IP** plans, and **Residential trials**. Please use another payment method.

  Alternatively, top up your Wallet with tokens via Alipay and then purchase these plans with the tokens.
</Warning>

<Warning>
  ### VPN Issues

  Please ensure that you **do not use a VPN** while making a purchase to avoid checkout errors.
</Warning>

<Warning>
  ### Payment Processing

  Alipay payments are handled by our payment processor, Cleverbridge. Any issues are addressed on their side. It might take 2-4 business days for an Alipay payment to be processed. You will receive an email confirming the payment once it has successfully finished processing.

  * If you still have not received your confirmation email, please check your spam or junk email folders.
  * If payments take longer to process than described above, please click [**here**](https://direct.lc.chat/12092754) to contact our support team.
  * Alternatively, you can contact Cleverbridge support directly via email **[cs@cleverbridge.com](mailto:cs@cleverbridge.com)** and clarify why it is taking longer than usual to process this payment.
</Warning>

***

## Refunds

Please contact our payment processor, Cleverbridge, directly via **[cs@cleverbridge.com](mailto:cs@cleverbridge.com)**. Our payment processor will handle the request.

<Warning>
  ### Refund Processing

  * If the refund request takes more than five business days to review or process, [**please inform us**](https://direct.lc.chat/12092754). We will then contact Cleverbridge on your behalf to clarify why it is taking longer than usual to approve or issue the refund.
</Warning>

***

<Columns cols={2}>
  <Card title="Support" href="https://direct.lc.chat/12092754" cta="Let's chat!">
    Need help or just want to say hello? Our support is available 24/7. \
    You can also reach us anytime via email at [support@decodo.com](mailto:support@decodo.com).
  </Card>

  <Card title="Feedback" href="mailto:feedback@decodo.com" cta="Share feedback">
    Can't find what you're looking for? Request an article! \
    Have feedback? Share your thoughts on how we can improve.
  </Card>
</Columns>