> ## Documentation Index
> Fetch the complete documentation index at: https://help.decodo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payment Issues

> Guidelines for Troubleshooting Payment Issues.

## Bank Related Issues

The most common payment issue is this error:

`This payment was declined by your bank. Please try again, or use a different payment method. Contact your bank for further information.`

The bank can issue a decline for various reasons, such as insufficient funds, if the bank deems the transaction fraudulent, or if an invalid CVV code is provided in the details.

## PayPal

Please make sure that all the details you have entered are correct. If you're using PayPal, ensure your credit card is linked to the PayPal account.

<Note>
  Transactions coming directly from a PayPal account will be declined by our payment processor due to the high risk of fraudulent transactions.
</Note>

## Cryptocurrency Issues

If you're experiencing issues with CoinGate, we recommend checking out another article [**here**](https://help.decodo.com/docs/crypto-payments#/).

***

<Tip>
  If the above doesn't help, contact your bank for more information or try an alternative payment method, such as cryptocurrencies, PayPal, or credit cards.
</Tip>

***

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