> ## Documentation Index > Fetch the complete documentation index at: https://help.decodo.com/llms.txt > Use this file to discover all available pages before exploring further. # Subscription Statuses > Learn what each subscription status means and what action you may need to take Your subscription's status tells you if it's in good standing, requires your attention, or has been cancelled. Here's what each status means. ## Active Your subscription is in good standing. Payments are processing normally, and you have full access to your plan's traffic, requests, or IPs. ## Past due Your most recent payment failed to process. Your access typically continues for a short grace period while we retry the charge. To resolve a past due subscription: 1. Check that your payment method is valid and has sufficient funds. 2. [**Update your payment method**](/docs/change-payment-method) if it's expired or was declined. 3. If the issue persists, see [**Payment Issues**](/docs/payment-issues) or contact support. ## Cancelled Your subscription has been cancelled and won't renew. Depending on when you cancelled, you may retain access until the end of your current billing period. See [**Subscription Cancellation**](/docs/subscription-cancellation) to learn how to cancel and what happens to unused traffic or requests. *** ## Related * **[Subscription Cancellation](/docs/subscription-cancellation)** – Learn how to cancel your subscription and what happens afterward. * **[Billing Details](/docs/billing-details)** – Manage your payment method, billing information, and billing recipients. * [**Payment Issues**](/docs/payment-issues) – Troubleshoot declined and failed payments. *** Need help or just want to say hello? Our support is available 24/7. \ You can also reach us anytime via email at [support@decodo.com](mailto:support@decodo.com). Can't find what you're looking for? Request an article! \ Have feedback? Share your thoughts on how we can improve.