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You can update the payment method for an active self-service subscription at any time without cancelling or interrupting your service.

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Steps

  1. Log in to your dashboard.
  2. Click the Account and Settings icon in the top right corner.
  3. Click My Subscriptions.
  4. Open the Billing details tab.
  5. Under the relevant subscription, select Update payment method and enter your new details.
Updating your payment method doesn’t change your plan, traffic, or renewal date – it only changes how you’re charged going forward.

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Wallet and Pay As You Go plans

If your subscription is billed through your Wallet, including Pay As You Go plans, there’s no separate payment method to update. Instead, top up your Wallet using any supported payment method. Future charges will be deducted from that balance.

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Wire transfer and Custom/Enterprise plans

Wire transfer isn’t a self-service payment method. If you’re on a Custom/Enterprise plan, contact your account manager to update your billing details.
  • Billing Details – Manage payment methods, billing details, and billing recipients in one place.
  • Payment Methods – See which payment methods are supported for each product.
  • Payment Issues – Troubleshoot declined and failed payments.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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