Unable to connect proxies

For a start, please ensure that you are:

• connected to the internet;

• have connection ports open;

• not connected to another proxy or VPN;

• using the correct proxy address and a valid port (endpoint:port). Please check out our guides on how to quickly set up proxies per product here:

  • Residential proxies;
  • Mobile proxies;
  • Static Residential Pay/GB proxies;
  • Static Residential Pay/IP proxies;
  • Dedicated Static Residential proxies;
  • Datacenter Pay/GB proxies;
  • Datacenter Pay/IP proxies;
  • Dedicated Datacenter proxies;

• using proxy authentication correctly. Please check out our articles for each proxy to make sure:

  • Residential proxy authentication;
  • Mobile proxy authentication;
  • Static Residential Pay/GB proxy authentication;
  • Static Residential Pay/IP proxy authentication
  • Dedicated Static Residential proxy authentication;
  • Datacenter Pay/GB proxy authentication;
  • Datacenter Pay/IP proxy authentication;
  • Dedicated Datacenter proxy authentication;

• receiving a connection error rather than an HTTP code from a website. See more at HTTP Error Codes.

Other options to try:

• Disable any anti-virus applications you have.
• If using a remote server, ensure that the firewall allows a passthrough for the proxy port you are using.
• different endpoints;
• different proxy tools for your connection;
• a different network (mobile data, mobile hotspot, another Wi-Fi network, etc.).