Subscription Statuses

Your subscription’s status tells you if it’s in good standing, requires your attention, or has been cancelled. Here’s what each status means.

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Active

Your subscription is in good standing. Payments are processing normally, and you have full access to your plan’s traffic, requests, or IPs.

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Past due

Your most recent payment failed to process. Your access typically continues for a short grace period while we retry the charge. To resolve a past due subscription:

1. Check that your payment method is valid and has sufficient funds.
2. Update your payment method if it’s expired or was declined.
3. If the issue persists, see Payment Issues or contact support.

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Cancelled

Your subscription has been cancelled and won’t renew. Depending on when you cancelled, you may retain access until the end of your current billing period. See Subscription Cancellation to learn how to cancel and what happens to unused traffic or requests.

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Related

• Subscription Cancellation – Learn how to cancel your subscription and what happens afterward.
• Billing Details – Manage your payment method, billing information, and billing recipients.
• Payment Issues – Troubleshoot declined and failed payments.

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