Looking to change the email that receives your invoices and receipts instead? That’s your billing email, not your account email, so no compliance review is needed.Update it in your dashboard by clicking the account icon in the top right, then go to My Subscriptions → Billing details and scroll down to the Billing recipients section.
How to change your account’s email address?
We might require additional verification steps for security purposes when you want to change your account’s email address. This helps us to confirm the ownership of the account.To update your email address, follow these steps:
1
Contact support
Contact customer support via support@decodo.com or LiveChat.
2
Confirm account ownership
Prepare to present information related to the recent payments you’ve made with that account for our services. If necessary, we may ask you to send a confirmation letter from the email address that’s currently being used with your account.
3
Wait for a review
Our customer support team will create a ticket for you after you provide all the necessary details. Our compliance team will then review the request due to security reasons.
If you have any questions, contact the Compliance team at compliance@decodo.com.
Support
Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.
You can also reach us anytime via email at support@decodo.com.
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