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Documentation Index

Fetch the complete documentation index at: https://help.decodo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Getting Started

Before proceeding, ensure you have:
  • No other VPN or proxy active.
  • The proxy endpoint and port (e.g., us.decodo.com:10101).
  • Your proxy username and password (or a whitelisted IP set).
Proxy GuidesLearn how to find proxy details in your dashboard for each proxy type here.

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Proxy Setup

1
Set up and log in to the SessionBox extension on your browser.
2
In the extension, click on one of the symbols near the site’s name to create a new session.
3
Select the website for which you have created the new session and go to session settings (click on the three dots and then on the settings menu symbol).
4
Select the Other tab. In the Proxy dropdown menu, select Add new.
5
In the Add proxy menu:
  • Enter any name you wish.
  • For Type, select HTTP.
  • In the Address and Port fields, enter your chosen endpoint and its port. E.g. us.decodo.com and 10003.
  • In the Username and Password fields, enter the credentials of your proxy user accordingly. If you are using a whitelisted IP address, you can skip these fields. Learn more about our authentication methods.
6
Click Save. The proxies will be active during the session you have set them up for.

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Verify the Connection

  • Visit ip.decodo.com. If successful, your IP address will display the location of the proxy.

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Common Issues

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Blocklist

⚠️ Please be aware that we restrict access to some websites.

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Direct IP

If you buy an IP list, you can specify which IPs to connect to using the direct ip parameter in the proxy username: user-username-ip-x.x.x.x
  • Supported products: DC Pay/IP, Dedicated DC, ISP Pay/IP, Dedicated ISP plans.
  • Products that offer access to the full proxy pool, such as residential proxies, do not support this parameter.
  • Decodo proxies don’t support an IP:PORT format by default.
  • You must use the endpoint rotator format (e.g., us.decodo.com:10101).
  • If necessary, try the workaround here, but it only works temporarily before requiring another setup update.

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Troubleshooting

If you experience any other issues, check out our main troubleshooting section.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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