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Documentation Index

Fetch the complete documentation index at: https://help.decodo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Getting Started

Before proceeding, ensure you have:
  • No other VPN or proxy active.
  • The proxy endpoint and port (e.g., us.decodo.com:10101).
  • Your proxy username and password (or a whitelisted IP set).
Proxy GuidesLearn how to find proxy details in your dashboard for each proxy type here.

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Proxy Setup

This guide covers both Windows 11 and Windows 10
1
Press Windows + I to launch Settings.
2
Navigate to Network & Internet.
3
Click Set up under the Manual proxy setup section.
4
Enable Use a proxy server.
5
Fill in the following fields:
  • Proxy IP address (e.g., us.decodo.com).
  • Port (e.g. 10001).
6
Check Don’t use the proxy server for local (intranet) addresses.
7
Click Save.

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Verify the Connection

1
Open a browser and visit ip.decodo.com.
2
You may be prompted to enter credentials if you’re not on a whitelisted IP. Enter the proxy username and password you previously specified.
3
If successful, your IP address will reflect the location of the proxy

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Common Issues

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Blocklist

⚠️ Please be aware that we restrict access to some websites.

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SOCKS5 Support

Windows 10 and Windows 11 don’t support SOCKS5 natively. Alternatively, use a web browser or a third-party tool with SOCKS5 support. E.g., Mozilla Firefox or the FoxyProxy Extension.

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Direct IP

If you buy an IP list, you can specify which IPs to connect to using the direct ip parameter in the proxy username: user-username-ip-x.x.x.x
  • Supported products: DC Pay/IP, Dedicated DC, ISP Pay/IP, Dedicated ISP plans.
  • Products that offer access to the full proxy pool, such as residential proxies, do not support this parameter.
  • Decodo proxies don’t support an IP:PORT format by default.
  • You must use the endpoint rotator format (e.g., us.decodo.com:10101).
  • If necessary, try the workaround here, but it only works temporarily before requiring another setup update.

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Troubleshooting

If you experience any other issues, check out our main troubleshooting section.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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