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Documentation Index

Fetch the complete documentation index at: https://help.decodo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Getting Started

Before proceeding, ensure you have:
  • No other VPN or proxy active.
  • The proxy endpoint and port (e.g., us.decodo.com:10101).
  • Your proxy username and password (or a whitelisted IP set).
Proxy GuidesLearn how to find proxy details in your dashboard for each proxy type here.

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Wi-Fi Network Setup

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Application Support

  • The Wi-Fi Setup works only with browsers. Apps won’t function through this method.
  • iOS only permits using an HTTP proxy on Wi-Fi networks.
1
Ensure you’re connected to a Wi-Fi network and open Settings.
2
Tap on Wi-Fi and select the network you are connected to.
3
Scroll down to the HTTP Proxy section and tap Configure Proxy.
4
Switch to Manual.
5
Fill in the following fields:
  • Server (e.g., us.decodo.com).
  • Port (e.g., 10101).
6
Set up the authentication:
  • Enable Authentication.
  • Username: Proxy username.
  • Password: Proxy password.
If you’re using IP whitelisting instead of a proxy username and password, you can simply skip this step.
  • Learn more about authentication methods here.
7
Tap Save.
8
If you receive a pop-up asking for credentials, tap Settings, and re-enter your proxy authentication details.

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Verify the Connection

  • Open a browser and visit ip.decodo.com. If successful, your IP address will display the location of the proxy.

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Disable the Proxy

To disable the proxy, just tap Off in the Configure Proxy section and then tap Save again.

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Common Issues

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Blocklist

⚠️ Please be aware that we restrict access to some websites.

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Direct IP

If you buy an IP list, you can specify which IPs to connect to using the direct ip parameter in the proxy username: user-username-ip-x.x.x.x
  • Supported products: DC Pay/IP, Dedicated DC, ISP Pay/IP, Dedicated ISP plans.
  • Products that offer access to the full proxy pool, such as residential proxies, do not support this parameter.
  • Decodo proxies don’t support an IP:PORT format by default.
  • You must use the endpoint rotator format (e.g., us.decodo.com:10101).
  • If necessary, try the workaround here, but it only works temporarily before requiring another setup update.

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Troubleshooting

If you experience any other issues, check out our main troubleshooting section.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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