Skip to main content
The cancellation process differs between monthly, Pay As You Go, and Custom/Enterprise plans.

​
Monthly subscriptions

  1. Log in to your dashboard.
  2. Click the Account and Settings icon in the top right corner.
  3. Click My Subscriptions.
  4. Select the subscription you want to cancel, then choose Cancel subscription.
Cancelling stops future renewals. Depending on your plan, you may keep access to your remaining traffic or requests until the end of your current billing period. See Subscription Statuses for what “cancelled” means for your access.

​
Pay As You Go plans

Pay As You Go plans don’t have recurring subscription billing, so they can’t be cancelled the same way as monthly subscriptions. You’re only charged when your Wallet funds are topped up. To turn off automatic top-ups, use the toggle described in Pay As You Go. To close a Pay As You Go plan entirely, contact our support team.

​
Custom/Enterprise plans

Custom and Enterprise subscriptions aren’t self-service. To cancel, reach out to your account manager directly.
  • Subscription Statuses – Understand the different subscription statuses and what they mean.
  • Pay As You Go – Learn how Pay As You Go billing, Wallet funds, and automatic top-ups work.
  • Refund Policy – Learn when payments may be eligible for a refund.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

Feedback

Can’t find what you’re looking for? Request an article!
Have feedback? Share your thoughts on how we can improve.