Payment Issues

Bank Related Issues

The most common payment issue is this error:

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This payment was declined by your bank. Please try again, or use a different payment method. Contact your bank for further information.

The bank can issue a decline for various reasons, such as insufficient funds, if the bank deems the transaction fraudulent, or if an invalid CVV code is provided in the details.

PayPal

Please make sure that all the details you have entered are correct. If you're using PayPal, ensure your credit card is linked to the PayPal account.

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Transactions coming directly from PayPal account will be declined by our payment processor due to high risk of fraudulent transactions.

Cryptocurrency Issues

If you're experiencing issues with CoinGate, we recommend checking out another article here.

If the above doesn't help, contact your bank for more information or try an alternative payment method, such as cryptocurrencies, PayPal, or credit cards.

Support

Still can't find an answer? Want to say hi? We take pride in our 24/7 customer support. Alternatively, you can reach us via our support email at [email protected].

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