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Documentation Index

Fetch the complete documentation index at: https://help.decodo.com/llms.txt

Use this file to discover all available pages before exploring further.

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Restricted website categories

All of our proxy types come with a default list of restricted websites that we apply to all our customers.

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Learn More About Restricted Sites

Check out our Do you have any blocked sites? page.
These restricted websites are:
  • Banking and other financial activities (anything related to financial institutions and cryptocurrency financing)
  • Government sites
  • Entertainment (e.g., Netflix)
  • Apple/Google stores
  • Ticketing
  • Gaming
  • Mailing *
  • Streaming *
  • Business *
  • Telecommunications
*These categories can be unblocked after ID verification with rotating Residential Proxy subscriptions.

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Learn More About ID Verification for Residential Proxies

Read our Accessing Target Groups After ID Verification article.

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Unblocking process

If you have issues accessing a specific target, first check if it falls into one of the categories mentioned in the article above. If the target doesn’t belong in the categories marked with *, you can submit a request to unblock it. Otherwise, you can simply proceed with the ID verification to unblock the websites belonging to the * categories.
To submit a request to unblock a target website, contact our customer support team at support@decodo.com or via LiveChat and provide the following information:
  • The website URL that you wish to unblock.
  • Describe the use case with that website – be as specific as possible.
  • Approximate the traffic (in GB) that will be consumed on the target website with the proxies.
  • Share any of your company information.
In some cases, ID verification may be required to grant access to specific targets.Once a ticket is registered for your request, our compliance team will review it, and you’ll receive an email confirming whether your access request has been approved or declined.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

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