Skip to main content

​
Getting Started

Before proceeding, ensure you have:
  • No other VPN or proxy active.
  • The proxy endpoint and port (e.g., us.decodo.com:10101).
  • Your proxy username and password (or a whitelisted IP set).
Proxy GuidesLearn how to find proxy details in your dashboard for each proxy type here.

​
Windows Proxy Setup

1
First, download Proxifier.
2
Open the application and go to Proxy servers.
3
Click Add to create a new proxy server.
4
Select the Proxy type: HTTPS or SOCKS5.
5
Fill in the Host:Port (e.g., gate.decodo.com:7000).
6
Check Enable box to enter authentication
7
Set up the authentication:
  • Username: Proxy username.
  • Password: Proxy password.
8
Click OK to save the profile setup.
9
Press OK on the new tab to save the proxy server.

​
Troubleshooting

If you are having connection issues, here is a solution you can try on your end. Step 1. Click on Profile -> Advanced -> enable DNS and IP Leak prevention mode. Step 2. Click Yes to proceed with the change.

​
Verify the connection

  • Open a browser and visit ip.decodo.com. If successful, your IP address will display the location of the proxy. If needed, restart the application.

​
macOS Proxy Setup

1
Open the app and go to Proxies.
2
Click on Add to create a new proxy server.
3
Fill in the Host:Port (e.g., gate.decodo.com:7000).
4
Select the Proxy type: HTTPS or SOCKS5.
5
Check the Enable box to enter authentication.
6
Set up the authentication:
  • Username: Proxy username.
  • Password: Proxy password.
7
Click Save to save the profile setup.

​
Verify the Connection

  • Open a browser and visit ip.decodo.com. If successful, your IP address will display the location of the proxy. If needed, restart the application.

​
Common Issues

​
Blocklist

⚠️ Please be aware that we restrict access to some websites.

​
SOCKS5

Residential and Mobile Proxy Support Limitations
The gate.decodo.com endpoint and the 7000 port must be used to utilize SOCKS5 Residential or Mobile proxies. Country endpoints, such as us.decodo.com, will not function!You can target specific locations instead by specifying the location in your username using advanced parameters:
  • e.g.: user-username-country-us will connect to the USA pool.
To get a sticky SOCKS5 Residential or Mobile proxy in a tool, you must use a session parameter. Otherwise, the proxy will always rotate even with a set sessionduration parameter.
  • e.g.: user-username-session-abc123-sessionduration-30 will connect to the same session.
    • The session ID name can be defined by any string of your choice.
Learn more in our advanced parameter guides for Residential and Mobile proxies.

​
Direct IP

If you buy an IP list, you can specify which IPs to connect to using the direct ip parameter in the proxy username: user-username-ip-x.x.x.x
  • Supported products: DC Pay/IP, Dedicated DC, ISP Pay/IP, Dedicated ISP plans.
  • Products that offer access to the full proxy pool, such as residential proxies, do not support this parameter.
  • Decodo proxies don’t support an IP:PORT format by default.
  • You must use the endpoint rotator format (e.g., us.decodo.com:10101).
  • If necessary, try the workaround here, but it only works temporarily before requiring another setup update.

​
Troubleshooting

If you experience any other issues, check out our main troubleshooting section.

Support

Need help or just want to say hello? Our support is available 24/7.
You can also reach us anytime via email at support@decodo.com.

Feedback

Can’t find what you’re looking for? Request an article!
Have feedback? Share your thoughts on how we can improve.