Decodo Firefox Extension

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Connecting after Login

1

Login Menu

Select Login or Create account, which will take you to our dashboard:

2

Proxy Type

Choose your proxy type by scrolling through the menu:

3

Proxy Settings

From there, you will be able to choose:

• Authentication method, as well as your created users, in the drop-down
• Location
• ASN
• Session Type
• Protocol

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Socks5 Support

Only HTTP and HTTPS are available. SOCKS5 is currently disabled.

To return to the proxy type selection, press Select other proxy type.

4

Connecting

To connect, press the toggle button in the top right corner of the window. Once connected, the extension will display your chosen location, session type, and protocol.

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Connecting Without Login

1

Login Menu

1. Select Add new proxy in the initial screen, and then Manual setup:

2

Proxy Setup

Fill the fields with any proxy server information (yes, even outside Decodo!):

• Available protocols: HTTP, HTTPS and SOCKS5 (Decodo SOCKS5 is unsupported).

3

Connecting

Press the toggle button in the top-right corner to connect. Easy!

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Settings

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WebRTC leak prevention

1

Open Settings

1. Open the Decodo extension and click on the settings button in the bottom-right corner.

2

Toggle WebRTC Leak Prevent

Click on the WebRTC Leak Prevent toggle button, and there you go!

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Clear cookies and cache

1

Open Settings

Open the Decodo extension and click on the settings button in the bottom-left corner.

2

Clear cookies and cache

1. Click on Clear cookies and cache, and voilà!

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Profiles

1

Saving Profiles

You can also save various profiles, both of Decodo and other proxy connections, by specifying the name of the profile you want to save in the Add to profiles (optional) section and clicking on Save:

2

Managing Profiles

You can view, manage, or connect to your saved profiles by clicking on the ★ symbol at the bottom left of the extension:

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Bypass list

1

Open Bypass List

Open the Decodo extension and click on the Bypass list button in the bottom-right corner.

2

Bypass Setup

Then, simply enter the website domain you’d like to avoid proxying. You can enter multiple websites.

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Workplaces

1

Open Workplace selection

Press the icon at the bottom center of the extension.

2

Workspace Management

You will be able to choose your desired Workspace and use the products shared by the selected Workplace in the extension.

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Errors

• Unable to connect with the credentials provided. This error means that you have entered your proxy username and/or password incorrectly. Please log in to your dashboard account and go to the Proxy Setup section. You can adjust the credentials there.
• Unsuccessful request. Try changing the location or the session type and connect again. If you receive this error, try enabling the proxy using a different location or session type. If the error message persists, make sure the following details are correct:
  • Your residential or datacenter subscription is active.
  • No traffic limit has been set for your Proxy User. You can check that in the Proxy Setup Section of your Dashboard.
  • If you are using Whitelisted IP authentication, check if the current IP of your device is whitelisted.
  • If everything looks fine, but you still get this error, let us know via LiveChat!
• Unsuccessful request. Try changing the location or the proxy rotation type and connect again. If you receive this error, try enabling the proxy using a different location or rotation type. If the error message persists, try doing the steps in the error message above.
• Unsuccessful request. Please ensure that you enter a valid proxy username, password, and IP address. This error means that you have entered your proxy username, password, or whitelisted IP incorrectly. Please log in to your dashboard account and go to the Proxy Setup section. You can double-check the credentials there.
• Too many unsuccessful login attempts. Please try again later. You will see this error if you’ve entered your credentials incorrectly five times in a row. It’s there to prevent abuse and ensure that our services are functioning as intended. The block will clear after one hour.
• No whitelisted IP found, visit the dashboard to manage IPs. You will see this error if you have selected a whitelisted IP as the authentication method but haven’t whitelisted any IP addresses in your dashboard. To do so, go to the Proxy Setup section and add your desired IP address.